Shipping,Returns and refunds policy
Welcome to A King’s Whisper. We are committed to getting your products to you quickly and safely.
Processing Time
Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods
We offer the following shipping options:
- Standard Shipping: 5-7 business days
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. Free standard shipping is available on orders over $60.
Return & Refund Policy
Due to the personal nature of grooming products, we are unable to accept returns or exchanges on products that have been opened, used, or tampered with.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hoursof delivery with your order number and photos of the issue. We will review your request and, if approved, provide a replacement or refund.
Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Products damaged due to misuse or improper storage
- Clearance, sale, or promotional items
- Gift cards
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us as soon as possible. Include:
- Your order number
- A description of the issue
- Photos of the product and packaging
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number.
Additional Information
If you have any questions about shipping, please contact our customer service team. We are here to help ensure your order arrives safely and on time.